• This program provides:

    • Education and coaching around sleep habits, environment, and therapy tolerance

    • Behavioral and lifestyle optimization

    • Support for adapting to prescribed sleep therapy

    This program does not:

    • Diagnose medical conditions

    • Prescribe treatment

    • Adjust CPAP or medical device settings

    • Replace care from a physician or licensed provider

    Clients are encouraged to continue working with their medical providers as needed.

    • Coaching sessions are scheduled in advance.

    • Sessions must be rescheduled at least 24 hours in advance.

    • Sessions canceled with less than 24 hours’ notice or missed without notice are forfeited.

    • Late arrivals will still end at the scheduled time.

    This policy protects availability and ensures fairness for all clients.

    • Screening: 1 - 45 min call

    • Sleep Reset : 1 - 60 min call

    • Optimize Program: 4 weeks, 4 sessions, 45 min calls

    • Concierge Program: 6–8 weeks, 6 sessions, 45 min calls

    All sessions must be used within the program window. Unused sessions do not roll over.

    • Payment is due in full prior to the first session, unless a payment plan is offered.

    • Because coaching time and preparation are reserved in advance, refunds are not provided once services begin.

    • If an emergency prevents continuation, unused sessions may be credited toward future coaching at discretion.

    This policy is standard for professional coaching services.

    • Between-session support is included only where specified (Optimize: limited, Concierge: priority).

    • Support is provided during business hours.

    • This support is for clarification and accountability — not crisis management.

  • Coaching outcomes depend on participation.

    Clients agree to:

    • Complete the intake honestly

    • Attend scheduled sessions

    • Apply agreed-upon recommendations

    • Communicate openly about challenges

    Coaching is collaborative, not passive.

  • All information shared is kept confidential.

    • Coaching notes are used only to support your program experience.

    Information may be shared with other providers only with client permission.

  • If you experience:

    • New or worsening symptoms

    • Significant daytime sleepiness

    • Safety concerns (e.g., drowsy driving)

    You should contact your medical provider immediately.

Program Policies